Malwarebytes Complaints and Reviews

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My licensed version of Malwarebytes was hacked on 5/25/15. Google search for "Malwarebytes technical support phone number" returned multiple hits for following # 888-361-3731. That number is a scam. Malwarebytes has a FB page that praises itself every chance it get. Irresponsible of Malwarebytes not to prominately post the FACT that there is no telephone support for paid subscriptions. Add comment

Need to talk to real person! Paid for Malwarebtyes but they didn't my pc from a really bad virus.....safesearch.....that has taken over my computer. The info they send to help does not get rid of the virus! I keep asking for their help.......no response now. Add comment

  • Jul 05
  • Software
  • Malwarebytes Anti-Malware
  • 28
  • REVIEW RATING 4/5

I have had a similar number of incidents with Malwarebytes. They have tried several times to sell me network server "equipment" and software to prevent foreign hackers onto my router. At one time, their salesperson was extremely rude, calling me a liar and frustrated that he went through his whole sales spiel. I refused to do further business with them. I also had their 3-year package of... Read more

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  • Jul 03
  • Software
  • Malwarebytes Anti-Malware Premium
  • 43
  • REVIEW RATING 4/5

Updated my premium Malwarebytes on my laptop. Then a sales person, Shaun Williams calls (says he's from 24x7 Technical Support for Microsoft). He looks at my netstat and starts to tell me that I must install more software and a network security device. Further to that, he states that the Russians have hacked my account and are transferring funds, as we speak. So far, the transfer of funds... Read more

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  • Jul 03
  • Software
  • Chula Vista, California
  • Malwarebytes Anti-Malware Premium
  • 24
  • REVIEW RATING 3/5

I had used the free version of Malwarebytes for years, but not many months ago paid for the Antimalware Premium version. Well, it began to send me frequent pop-ups listing my license and database version with a big SCAN NOW button. It interrupts my work and is very irritating, and I'm fed up with it. I tried to remove MBAM from the SysTray and it came back. Then I took the step of canceling my... Read more

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  • Jun 19
  • Software
  • Dallas, Texas
  • Lifetime Subscription
  • 76
  • REVIEW RATING 4/5

After purchasing annual subscriptions for a number of years, I stumbled across a lifetime subscription on Amazon.com. On March 7, 2015 I purchased this program for $19.99, and downloaded it to my computer. On March 7, 2015 (same day) I received an email from Cleverbridge advising that my subscription had been cancelled. Today, 6/19/2015, upon signing on to my computer I discovered an on-screen... Read more

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  • May 28
  • Software
  • Premium Software
  • 1
  • 1
  • 41
  • REVIEW RATING 5/5

Wow! I am extremely surprised to read all the negativity on this site towards MBAM - as a computer technician, I love MBAM! That being said, I do agree that their customer service can be lacking at times. I've never had a lot of reasons to contact their customer service... but when I do it is hard to have to wait so long for a response - 24-36 hours in most cases (***even for the enterprise... Read more

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  • May 19
  • Software
  • London, London
  • Antivirus
  • 74
  • REVIEW RATING 5/5

“Crushes Malware. Restores Confidence.” Maybe the team of Malwarebytes was not very sure afore they could fine-tune the above punch line on their site, instead if you opt for culling Malwarebyte the below will explicate your situation quite well that will let you regret forever. “Crushes Confidence, Restores MALWARE.” Such an awful brand image to engender when promotions campaigns and big... Read more

Was this review helpful? 2 0

I ordered malwarebytes for home, the premium for 24.95. It did not remove the virus from SlimCleaner. The virus is still there., I cant call you people. You know its a sham how this company can take a consumer money, then not be responsible and have a customer service number. What is going on! I want my money refunded and I will call PayPal. I Add comment

Some of your stuff that was stolen is sitting at 717 field Ave Taft texas 78390. Add comment

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