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I have been trying for 4 weeks to get malwarebyes to provide the assistance they say they give. Absolutely no results!!!!!!!!!!!!! My task manager keeps growing processes, I cannot update, or download. They do not talk to you, or chat. They want you to figure it out yourself. I have made 5 requests to get this fixed. I keeping getting the same incompetent person back again - Tim. He has not responded in 5 days, meanwhile my computer is... Read more

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I have several computers and have noticed that Malwarebytes won't initialize on my old XP computer Today, I updated all my computers with their new version 2.2.1. It downloaded fine on my newer computers but failed to initialize on my XP. I got an error message with and a number. I did a search for the error number a saw a link to download a patch the would allow Malwarebytes to fully download. It worked but is frustrating that Malwarebytes... Read more

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hi Mate i tried 1 855 77O 779O and guess what it worked it fixed my problem but what i got to know is that this number works for united states only for other countries one may use skype id technicalhelpdesk7 source http://bit.ly/1TLOQuV hi Mate i tried 1 855 77O 779O and guess what it worked it fixed my problem but what i got to know is that this number works for united states only for other countries one may use skype id technicalhelpdesk7... Read more

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I purchased what was said to be a liftetime product. It has not ever worked as such..I rec'd a cd..installed supposedly but has always needed to be "downloaded" as a "free trial"....I paid for something everyone else gets for free? I've called and never recieved help sorting this out...just get the run around... Not good customer service at all. It may be a good product but who wants this type of hype? Read more

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On 2/29/16 I purchased the Malware Anti Exploit software for a full year at $24.95, but when I downloaded the software, it was for a trial only. The trial will expire in 3 days, according to a message that appears on my pc screen. Since I paid for a full year, how do I get a full year service without having to pay another $24.95? I have a rexeipt for my payment that I can email you if necessary. Read more

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I have tried repeatedly to get some silly child Tom Mercado Case #: 974462 to help me with a problem. He seems to find great entertainment in using computer jargon above my head. He is simply playing and sending *** comments. Do you have an adult there who could help me please. As for your choice of employee, I suggest you try an adult. After repeated emails, I still can't follow his instructions. I paid for this program and for you to let kids... Read more

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I purchased a new license and attempted to renew my subscription but the new license just goes to the old program saying it will expire in 2 days. The web site was no help. There is NO customer service number and an email to support for assistance was answered after about 12 hours requesting my license number which I promptly supplied. Now 24 hours later there is no response. I thought they had a good product but with non-existent customer... Read more

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Resolved

When I clicked the Renew button on the console, I was taken to a web page that asked I update my payment info - which I did. Then I unchecked 'Automatic renewal' because I prefer to personally authorize each subscription renewal. Apparently that is a big mistake, because I was unable to renew - the "Renew" link on their webpage now didn't work -- and there was no way to return an reauthorize automatic renewal. After multiple email exchanges... Read more

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called support, can't understand em, rude,,,, demanded access to my computer, wanted to talk over options,,,,,,,, 3 calls to 3 different numbers,,,,,,,,,, very frustrating,,,,,,,, a-holes, hard to find a number to talk to a person. bought product in 06/07/15 ref# 74013416 wanted help in reordering product with maybe a discount, these folks are like talking to a brick wall, their way or no way. just trying to find a number to call was... Read more

Was this review helpful? 5 0

Was very happy with the paid-for service until it came to renewal time. Cleverbridge took 2 payments. Complained to Malwarebytes who immediately arranged a refund on 2 payment after which the product refused to run, saying I'd had a refund. I've now paid for a year's renewal and don't have it. Malwarebytes have gone strangely quiet to my emails.So now I can't get real-time malware blocking and I have no idea whether I'm amassing problems on my... Read more

Was this review helpful? 3 0
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