Malwarebytes
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Malwarebytes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has 2.2 star rating based on 296 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Malwarebytes to a friend or colleague.
- Rating Distribution
Pros: Good product, Lousy customer service, Good antivirus assistance.
Cons: Customer service, Lack of contact phone or email, No phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has 2.2 star rating based on 296 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Malwarebytes to a friend or colleague.
- Rating Distribution
Pros: Good product, Lousy customer service, Good antivirus assistance.
Cons: Customer service, Lack of contact phone or email, No phone number.Recent recommendations regarding this business are as follows: "See response that's (hopefully) provided", "There should be an option to talk to a live person!", "Please don't. Save yourself from this pain in the ***", "they do not help timely", "Please think twice before posting personal information.".
Most users ask Malwarebytes for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Malwarebytes Reviews
"I do not wish to review or publish at this time. Please delete my info."
I do not wish to review or publish what I wrote to pissedconsumer.com at this time. Please delete my info. You do not have my permission to publish that past...
"Refund"
I have not used your product i over two years. I'm not going to pay for something that bricked my last computer. I don't even have one now. Please refund my...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
How did this getb through your defenses?
User's recommendation: See response that's (hopefully) provided
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am TRYING to buy a subscription! But your website is charging the WRONG PRICE!
Dear Malwarebytes,
I am TRYING to buy a Subscription for a PLUS Bundle, for 3 Devices, from your website, but unfortunately, your website is NOT showing me the correct Subscription price when it takes me through to the Checkout Screen, so I CANNOT Checkout and buy the Subscription I want! On your website, it offers me a Plus Bundle for 3 Devices, which includes:
1>Premium Security: 24/7 antivirus & anti-malware protection
2>Browser Guard: Extension for a faster, safer, and cleaner browsing experience
3>Privacy VPN: Online privacy with speeds faster than traditional VPNs
The price shown is £5.00 per month, billed annually for £59.99.
However, when I click on the Buy Button, it takes me to the next screen, which then offers me a Special Offer of 2 Years, for the price of £129.48, which is CLEARLY NOT a Special Offer, since 2 Years at the advertised price of £59.99 (£5.00 per month), would only cost me £119.98! So next, I click on the No Thank you Button, and it then takes me to the next screen, which is the Checkout Page, but I am then told that the 1 Year Subscription is £5.83 per month, billed at £69.99, when it SHOULD BE £5.00 per month, billed at £59.99, which was the Advertised Price! So I therefore CANNOT then proceed, and COMPLETE my purchase!
So will you PLEASE contact me, regarding this issue, as your website is NOT charging the CORRECT price when I get to the Checkout Page? Thank you, I shall look forward to hearing back from you, very soon, regarding this issue.
- Good software
- No way to contact a real person
- When you have any issues
Preferred solution: I want to purchase a Subscription, but I CAN’T, because the Malwarebytes website is charging the WRONG PRICE when I get to the Checkout Page!
User's recommendation: Check the Price that you are about to pay, on the Checkout Page, to make SURE that it IS the CORRECT PRICE, BEFORE you complete your purchase!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Malwarebytes keeps blocking known ok sites
Company fixed the issue and I have been provided with apology. Unblocked sports websites
- Poor customer service
User's recommendation: Am not sure after my experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Functionality and refunds
Preferred solution: Full refund
User's recommendation: Please don't. Save yourself from this pain in the ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Billing problem
Company fixed the issue and I have been provided with apology. I submitted a service request ticket explaining the problem. Nine days later I got an offer for a full refund or an extension to my current subscription
What is this charge for?? I have reached out twice to Malwarebytes though technical support and have not received a response. I have deactivated my auto renew feature.
I have had Malwarebytes protection for several years and hold the product in high regard but will be forced to abandon the my subscription if unexplained charges appear.
A search of the web finds several similar complaints from your customers. So again: "Why was I charged $48.41 on Jan 9 2024?"
- Great software
- Bad renewal process
Preferred solution: Full refund
User's recommendation: Do not agree to auto renew
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trouble with payment being accepted
- Like the software
- Not impressed with the customer service
Preferred solution: To complete the transaction
User's recommendation: There should be an option to talk to a live person!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo Grove, Illinois
You still have not contacted me telling me my pin so I could speak to a live person
User's recommendation: they do not help timely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Over charged my account
- Very poor customer support
Preferred solution: Full refund
I was charged for this product that I did not order. I can not speak to anyone on the telephone.
Preferred solution: Full refund
Bedford, Indiana
I do not wish to review or publish at this time. Please delete my info.
User's recommendation: Please think twice before posting personal information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, Michigan
Service missing....stop auto pay NOW!!!!
Wheaton, Illinois
Text message about ransom
Massillon, Ohio
To renew my malwarebytes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Delete all my malware services and stop auto pay right now.
Resolved: Can't activate/sign i. Reference 43312****
- Can you talk to me
Preferred solution: Fixing the problem
Midlothian, Virginia
Make account adjustments
User's recommendation: Try to make changes by phone not online
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Bad service
I HAVE SENT NUMEROUS EMAILS AND STILL WAITING FOR A REPLY COMPLAING THAT YOU ARE BLOCKING ALL SPORTS WEBSITES THAT I TRY TO OPEN. PLEASE UNBLOCK.. THEM.FOR MANY YEARS I SUBSCRIBED TO AVG AND NEVER REPEAT NEVER HAD THAT PROBLEM..IF YOU UNABLE TO ASSIST I WILL HAVE NO OPTION BUT TO LEAVE YOU...PLEASE PLEASE REPLY