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I have used free malwarebytes for years. Recently it forcibly added a premium version trial. When the trial expired i got a popup window that insisted i go to the site to 'add premium.' The popup would come back every time i exxed out or clicked "I don't need premium."...
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1.2
I liked
  • Free
I didn't like
  • Popup that would not go away
#1147573
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A trial copy of your Malwarebytes was installed by a tech support company without my authorization. I later discovered that your program was in conflict with another antivirus program that was already on the computer. I was able to uninstall most of the software but it...
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#1146272
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I have a Malwarebytes Premium subscription. I recently noticed that it found three instances of malware every time it ran. They were always the same three adware programs every time. I initially suspected some of the Web sites I visited, including CNN. I deleted them...
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Anonymous
Rakesh

https://cracko.org/ms-office-2013-activator/

Anonymous
Anonymous

Same with me.

1.2
#1133005
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Malwarebytes - Absolutely the worst possible customer service I have EVER s

Malwarebytes
#1147871
No access in real time to a human. Horrible experience. Never...ever...use this company
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Malwarebytes - No help at all

Malwarebytes
#1120304
real time web protection will not turn on. Called twice got 2 tickets and e-mailed them twice over a week and a half and got nothing. I need 100 words so bla bla {{Redacted}}.
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Malwarebytes - Think robots giving service

Malwarebytes
#1066936
3.5
Details
Not only did I have to wait almost 2 weeks for a response, but all help comes via instructions to download links, many which don't work. I truly believe that you are talking to service robots at Malwarebytes! No service given, therefore.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
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Usability
Value for money
Website

Malwarebytes - Can't access on ANY website

Malwarebytes
#1054360
1.0
Details
Since downloading their program I'm not to access ANY website!! No phone number email only and of course they are running behind because of large volume!! Anyone out there who can help me??!!
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Customer service
Diversity of Products or Services
Privacy and Data Security
Usability
Value for money
Website
every time i try to read anything on the president or charges against clinton, or anyone else your site blocks it. , doesn't even give me a chance to decline your "protection " like mcafee. hence, i will not be buying your product after this free trial. i don't like...
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I didn't like
  • Lack of support
#1121754
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I have called 2 phone numbers with no luck in contacting Malewarebyte The 1st one was given to me by my bank. The 2nd one was given to me by the people i called the first time and now this page i just read says there is no phone number to reach them.I would like to...
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I didn't like
  • Billing issues needs a contact phone number
#1121181
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I tried to pay for their premium real time protection they stated, for $19.95 for 1 computer for one year. their system tried to charge me $39.95 for just one computer-it is clearly stated that the CURRENT offer IS $19.95 for one computer. Also, no one has replied to...
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2.6
I liked
  • It intercepts some malicious websites
  • Good product
I didn't like
  • Website support
  • Trying to resolve their mess up
  • Bad renewal process
#1120661
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I downloaded Malwarebytes in good faith, and, I paid the $39.99 via credit card and received a license key/code, etc. But then when I needed some support there was no such thing as support it's listed, but, there is no support or help desk, etc. Therefore, they've...
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h.kitchener
h.kitchener

You are correct in stating Malwarebytes has no customer support to speak of. I have used their free edition and it works just fine. Not sure why anyone would pay for it, tho.

1.0
I didn't like
  • Customer service
  • No support whatsoever
#1118995
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Malwarebytes V3. Never worked well. Non-existent support.
In the end, it was waiting for 6 days for a support response that never materialized. I had upgraded to Win 10 and the system was saying I had exceeded my license. Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end...
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Anonymous
Don

You'd better check for trojans.Forever.

h.kitchener
h.kitchener

For most, paying for anti virus/malware protection is a waste of money. You can find many free versions of this software and they work just fine for most. In your case, it app...

3.0
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Lack of contact phone or email
#1111537
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Kept seeing a side pop-up requesting to try a new version of Malwarebytes. Didn't trust it. Clicked on the Malwarebytes icon to run an unscheduled scan. It too requested an upgrade. With 122 days left on my subscription, I said 'what the heck, I'll try it. When I...
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2.6
#1111080
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Contact Malwarebytes

Mailing Address:
Malwarebytes
356 Piercy Rd.
San Jose, CA 95138
United States
Phone:
(877) 480-7024
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I received a charge on my bank statement for a renewal for a program I don't have anymore. I DID NOT receive an email to authorize the recurring charge and when I called their service provider CBI Cleverbridge, although helpful, they said they did not have the...
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#1108492
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