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Their up date didn't work and I contacted them before the renewal-they emailed me a fix thst didn't work. I contacted them again and the new fix did not work that took me one day after the renewal and I Cancelled! They said too late you have too pay for a year. They...
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1.0
#1102570
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I'm your ordinary 12 year old kid with a $5,600 gaming Desktop, i7 8-core CPU, Installed this, and then a few days later after I had bought my license and installed the program, I hear my computer start to boost my CPU fans to Overclock speeds, and I check my overclock...
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h.kitchener
h.kitchener

Hey, kid---no need to pay money for malwarebytes to run in the background. Just download their free version, set it to not run in the background and then use it when you pleas...

1.6
#1102365
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Malwarebytes Customer Service is a total FAILURE
Malwarebytes' Customer Support is a TOTAL FAILURE. Is Kevin Goodwin even a real person or is he an algorithm on some server stuffed away in a basement corner in some run down district in Myanmar? If a real person had read my original email message, I wouldn't be...
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2.8
I didn't like
  • Customer service
#1101234
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Malwarebytes - Think robots giving service

Malwarebytes
#1066936
3.5
Details
Not only did I have to wait almost 2 weeks for a response, but all help comes via instructions to download links, many which don't work. I truly believe that you are talking to service robots at Malwarebytes! No service given, therefore.
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Malwarebytes - Can't access on ANY website

Malwarebytes
#1054360
1.0
Details
Since downloading their program I'm not to access ANY website!! No phone number email only and of course they are running behind because of large volume!! Anyone out there who can help me??!!
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Malwarebytes - Simple Review #1443339186
1/1

Other Product Review

Malwarebytes
#706598
I let it scan and it keeps sending me this message does that mean there is a virus on my phone
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Malwarebytes Software Review

Malwarebytes
#672959
2.7
Details
My licensed version of Malwarebytes was hacked on 5/25/15. Google search for "Malwarebytes technical support phone number" returned multiple hits for following # 888-361-3731. That number is a scam. Malwarebytes has a FB page that praises itself every chance it get. Irresponsible of Malwarebytes not to prominately post the FACT that there is no telephone support for paid subscriptions.
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Customer service
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I've had the lifetime license from 2010 i think and just last week an update came in and as soon as i updated my license became a thing of the past with a 14 day trial period attached i called customer service and explained what had happened the guy wanted to access my...
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4.2
#1096987
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I have been emailing Malwarebytes for over 7 months trying to get my lifetime license product back. I have owned the Lifetime version of Malwarebytes for over three years. Once a year, Malwarebytes sent a notice to update the software. I have had problems with the...
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3.9
I liked
  • Good real time software protection
I didn't like
  • Customer service
#1089325
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The "Real-Time Protection" available with Malwarebyes Premium cannot activate - it just goes into a continuous loop while saying "starting". When I ran a scan (which used to take a few minutes) it now stops at about 6 seconds or so. I re-upped with them in April and...
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#1086468
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Malwarebytes - Advertise for $12.99, charge credit card for $59.99
I clicked on the offer "Malware bytes 1 year $12.99, gave them my credit card information, then checked the invoice the said I was charged $59.99. I contacted them immediately to tell them to cancel my order. A few days later I get this e-mail that states: "Your...
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1.0
I liked
  • Thinking i was getting for 1299
I didn't like
  • Getting charged for 5999
#1084963
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07/31/17 - When I had problems moving files around, I checked and found MB had locked up 28,345 files on my computer, including 10,000 locks on one file alone. I found other users complaining since 06/20/17 on their forum. When are they going to do something about this...
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rtbaileyphd
rtbaileyphd

08/30/17 It's been a month since I wrote the original complaint. They still have not fixed the problem.

2.1
I liked
  • It intercepts some malicious websites
I didn't like
  • Locking up files
  • Support team
#1081689
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This company is a sham don't purchase any of the services! Not an American company with very bad customer service, most of the so called specialist don't communicate very well. I contacted them about a glitch in the system I believe they are putting there so they can...
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1.0
I didn't like
  • No real customer service or support
#1080737
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Can't sign on, I enter key and ident with no results. I have been a premium customer for many years. I trace it to an upgrade about two weeks ago. I have Made numerous calls, sent many emails, without success. I have tried to contact via phone and email. I am totally...
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2.0
#1075327
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