Malwarebytes
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reston, VirginiaI want to cancel my service
User's recommendation: Not positive.
It is working once more.
User's recommendation: This service worked for me. Thank you
Lack of customer support
User's recommendation: Don't use them. Scammy practices. Auto renew should be opt in, not opt out. They have made it extremely hard to contact and response to online support is slow to never.
Do not have computer need to cancel auto bill
Preferred solution: Stop auto payment
Issue Resolved
User's recommendation: Strongly support this company's support and they quickly resolved my issue once I talked to them. I called them directly
Ignoring support tickets
User's recommendation: Use a different product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid for a service I did not get
- Bad renewal process
- Paid for malwarebytes in
- You owe me the malwarebytes
Preferred solution: Deliver product or service ordered
User's recommendation: Pending results of paid for renewal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVirus suspected
- Too big to care
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Customer Service Response
- Apple recommended use of this
- No support whatsoever
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE Malwarebytes
Request for assistance
I incorrectly used a 'contact us' portal........
Hi...
I was wondering if you could give me information on who to contact... the credit card being used for auto pay is not being renewed. Would like to switch to paper statement / pay...
???
"Your Malwarebytes Premium order, Reference # 11580****, is set to automatically renew itself on 03/06/2021, for 39.99 USD using the credit card ending in 5666 we have on file for you."
Thank you...
Jennifer Croley
20863 Gleneagles Links Dr
Estero, Fl 33928
missic96@***.com I then received a reply back that someone more adept at dealing with my problem would be in touch.........I NEVER heard anything, even after receiving acknowledgement from emails.
I FINALLY called an '800' number and addressed the issue &;;;;;;;;;;;;;;;; received the information I needed.
I had another issue last year..malware was 'down'...
Support Ticket 273****.....was not resolved..was w/o service
for 2 months, asked for a credit...got none...and ended up 'fixing' the issue by myself....
In other words, I have LITTLE confidence in contacting you/receiving assistance...although I appreciate your product.
Jennifer Croley
2/28/21
I finally spoke to a representative after I called again...
thought issue was resolved.
Then received a call from ???.........addressing the issue/payment
very rude & amp; was confusing......stated at the end that I was being
charged $69.99 for our discussion......argument ensued & I finally
hung up.
Terrible experiences with support...but still value the product.
Jennifer
Nothin but cyber-run around trying to install with premium card
- Works as advertised
- I am not dweeb enough for jobs that dont proceed as claimed
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Larder Lake, OntarioChanging computers
Preferred solution: I would like to be able to access my account that will enable me to use my "key"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPRogram doesn't run and will not answer my emails
- No support whatsoever
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from Malwarebytes until they supply customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Toll free number, Continue sending notices to renew even thou I have and when calling recording says outside normal business hours
Preferred solution: Let the company propose a solution
User's recommendation: Before signing up make sure you ask the questions I have listed below
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