Malwarebytes
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenewal Subscription
- Excellent
- Never had a problem on my laptop since installing
Preferred solution: Price reduction
User's recommendation: Be aware of what/how many products you are paying for!
I bought your Malwarebytes program 2 weeks ago and I still can't get it installed on my computer.
I have filled out your form twice and with info on what I need to do but things are still not working correctly. I bought this program 2 weeks ago and Malwarebytes thinks I'm trying to install the old Malwarebytes I used to own. You'll have to excuse me but I'm tired of all these *** Emailing and I'm still not getting anywhere. I just got
an instant email for you saying the Malware was installed but now they want me to pay for it. I AM NOT PAYING FOR IT TWICE!!! I would appreciate it if someone would call me 989-633-**** and help me get this set up correctly. Maybe if I complain enough someone will call me and help me.
Thank you,
Shelley A. Spencer
User's recommendation: It depends on how long it takes you to fix this mess!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMalwarebytes stopped working.
I made the mistake of selecting to try Malwarebytes remium FREE.This was a mistake that apparently caused me to loss the usage of my usage of Malwarebytes Premium.Glenn Jamison
Glenn Jamison
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Hi, Glenn Jamison
Your Malwarebytes Premium subscription has been renewed. Thank you!
You dont have to do anything more.
Your Malwarebytes protection will continue without interruption.
Occasionally, it may take up to 24 hours for your license key to sync with the application.
Renewal Order Details
Reference # 19086****
Your Activation Key: CB66F-Z87QZ-92G4Q-RN3KX
Payment Information
Your credit card (xxxxx8431) has been successfully authorized.
The charge on your bank statement will appear as Malwarebytes. Verifone Payments BV dba 2Checkout acts as an authorized reseller of Malwarebytes online products and services.
Billing Information
Glenn Jamison
Huntsville, Alabama, 35803, United States of America
Ordered item(s)Unit PriceTotal
Malwarebytes Premium
( 4 Devices , 2 Year Subscription)122.48 USD122.48 USD
Sales Tax / VAT9.80 USD
Grand Total132.28 USD
Need Help?For basic troubleshooting, FAQs, and guides check out support.malwarebytes.com
Preferred solution: My exiting program to work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrable customer support. I need to access my account but it will NOT recognize nt EMAIL. how do I log in in this case. Phone support is non existant!!!
Preferred solution: service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Clemente, CaliforniaCancel Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Paul, MinnesotaYou no longer recognize my EMAIL. I cannot log into my account
User's recommendation: Don't!!
Upgrade
User's recommendation: make sure you have lots of patience
My new account is hacked i need help
Preferred solution: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription failure
When I asked Malwarebytes for help with the problem I was having, instead of providing me with that help, they "palmed me off" to another organisation called Pissed Consumer.I consider that, to be "not good enough". When I am dealing with a particular organisation I expect that organisation to handle any problems that I have. And not be "palmed off" to somebody else when problems arise.As a result of my experience with Malwarebytes, I will be recommending to others that (for the reasons I have mentioned above) they look elsewhere ,when they are looking for the types of services that Malwarebytes offers.
Support ticket 415****
Have not gotten any word from them.
User's recommendation: do not use.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount issue.
- I need to talk to someone
- Do you understand
- I need to talk to some one 817 297 9812
Preferred solution: Let the company propose a solution
User's recommendation: Are you Joking
Malware issue
Preferred solution: Clarification
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get in touch with anyone to process refund for unauthorized billing charge.
Preferred solution: Full refund
User's recommendation: Try another service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment method needs to be updated.
- Quality
- Phone contact not available
Preferred solution: Deliver product or service ordered
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