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Malwarebytes in Santa Clara, California - No help at all

real time web protection will not turn on. Called twice got 2 tickets and e-mailed them twice over a week and a half and got nothing. I need 100 words so bla bla {{Redacted}}.
#1120304
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I downloaded Malwarebytes in good faith, and, I paid the $39.99 via credit card and received a license key/code, etc. But then when I needed some support there was no such thing as support it's listed, but, there is no support or help desk, etc. Therefore, they've...
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h.kitchener
h.kitchener

You are correct in stating Malwarebytes has no customer support to speak of. I have used their free edition and it works just fine. Not sure why anyone would pay for it, tho.

1.0
I didn't like
  • Customer service
  • No support whatsoever
#1118995
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Malwarebytes V3. Never worked well. Non-existent support.
In the end, it was waiting for 6 days for a support response that never materialized. I had upgraded to Win 10 and the system was saying I had exceeded my license. Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end...
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Anonymous
Don

You'd better check for trojans.Forever.

h.kitchener
h.kitchener

For most, paying for anti virus/malware protection is a waste of money. You can find many free versions of this software and they work just fine for most. In your case, it app...

3.0
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Lack of contact phone or email
#1111537
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Kept seeing a side pop-up requesting to try a new version of Malwarebytes. Didn't trust it. Clicked on the Malwarebytes icon to run an unscheduled scan. It too requested an upgrade. With 122 days left on my subscription, I said 'what the heck, I'll try it. When I...
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2.6
#1111080
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I received a charge on my bank statement for a renewal for a program I don't have anymore. I DID NOT receive an email to authorize the recurring charge and when I called their service provider CBI Cleverbridge, although helpful, they said they did not have the...
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#1108492
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Their up date didn't work and I contacted them before the renewal-they emailed me a fix thst didn't work. I contacted them again and the new fix did not work that took me one day after the renewal and I Cancelled! They said too late you have too pay for a year. They...
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Anonymous
Anonymous

Malware-bytes Is crap. Have two computer cover with malware-bytes. And get *** responses that don't fix anything. And can't get support over the phone. These people need to be...

1.0
#1102570
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Malwarebytes Customer Service is a total FAILURE
Malwarebytes' Customer Support is a TOTAL FAILURE. Is Kevin Goodwin even a real person or is he an algorithm on some server stuffed away in a basement corner in some run down district in Myanmar? If a real person had read my original email message, I wouldn't be...
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Anonymous
Anonymous

I feel the same way. I have the same error message and unfortunately, the same response form Malwarebytes which was nothing other than an auto reply.

2.8
I didn't like
  • Customer service
#1101234
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I've had the lifetime license from 2010 i think and just last week an update came in and as soon as i updated my license became a thing of the past with a 14 day trial period attached i called customer service and explained what had happened the guy wanted to access my...
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Anonymous
Zlodey

Cheap key https://selly.gg/@MalwarebytesLifeTime

4.2
#1096987
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I have been emailing Malwarebytes for over 7 months trying to get my lifetime license product back. I have owned the Lifetime version of Malwarebytes for over three years. Once a year, Malwarebytes sent a notice to update the software. I have had problems with the...
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3.9
I liked
  • Good real time software protection
I didn't like
  • Customer service
#1089325
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The "Real-Time Protection" available with Malwarebyes Premium cannot activate - it just goes into a continuous loop while saying "starting". When I ran a scan (which used to take a few minutes) it now stops at about 6 seconds or so. I re-upped with them in April and...
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#1086468
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