Helena H Gqk

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Verified Reviewer

Renewal Subscription

Re renewal notice just received, I am querying the cost as I believe you may be charging me for 2 x devices and as stated in the past, I only have one laptop, (1 x device) that I use Malwarebytes on. Can you therefore, please ensure that I am only paying for ONE subscription?? I have logged in and taken off the OLD laptop however, it still seems that you are costing me for 2, hence this email. Thank you for your time and please advise that you have rectified the situation and what the new costing will be.
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Pros:
  • Excellent
  • Never had a problem on my laptop since installing

Preferred solution: Price reduction

User's recommendation: Be aware of what/how many products you are paying for!

Shelley S Lsa
map-marker Midland, Michigan

I bought your Malwarebytes program 2 weeks ago and I still can't get it installed on my computer.

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I have filled out your form twice and with info on what I need to do but things are still not working correctly. I bought this program 2 weeks ago and Malwarebytes thinks I'm trying to install the old Malwarebytes I used to own. You'll have to excuse me but I'm tired of all these *** Emailing and I'm still not getting anywhere. I just got

an instant email for you saying the Malware was installed but now they want me to pay for it. I AM NOT PAYING FOR IT TWICE!!! I would appreciate it if someone would call me 989-633-**** and help me get this set up correctly. Maybe if I complain enough someone will call me and help me.

Thank you,

Shelley A. Spencer

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User's recommendation: It depends on how long it takes you to fix this mess!!!

Glenn J Pib

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Verified Reviewer

Malwarebytes stopped working.

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Updated by user Jan 04, 2023

I made the mistake of selecting to try Malwarebytes remium FREE.This was a mistake that apparently caused me to loss the usage of my usage of Malwarebytes Premium.Glenn Jamison

Original review Dec 30, 2022
My Malwarebytes no longer works.
Glenn Jamison
Activate banner
Hi, Glenn Jamison
Your Malwarebytes Premium subscription has been renewed. Thank you!
You dont have to do anything more.

Your Malwarebytes protection will continue without interruption.

Occasionally, it may take up to 24 hours for your license key to sync with the application.
Renewal Order Details
Reference # 19086****
Your Activation Key: CB66F-Z87QZ-92G4Q-RN3KX
Payment Information
Your credit card (xxxxx8431) has been successfully authorized.
The charge on your bank statement will appear as Malwarebytes. Verifone Payments BV dba 2Checkout acts as an authorized reseller of Malwarebytes online products and services.
Billing Information
Glenn Jamison
Huntsville, Alabama, 35803, United States of America
Ordered item(s)Unit PriceTotal
Malwarebytes Premium
( 4 Devices , 2 Year Subscription)122.48 USD122.48 USD
Sales Tax / VAT9.80 USD
Grand Total132.28 USD
Need Help?For basic troubleshooting, FAQs, and guides check out support.malwarebytes.com
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Preferred solution: My exiting program to work.

thomas p Ved

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Verified Reviewer

Horrable customer support. I need to access my account but it will NOT recognize nt EMAIL. how do I log in in this case. Phone support is non existant!!!

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Thats it as above Dont buy!!! I have had issues before with the same type if contact issues. They don't seem to want to help.
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Preferred solution: service

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Clemente, California

Cancel Account

Malwarebytes - Cancel Account
Malwarebytes - Cancel Account - Image 2
Malwarebytes - Cancel Account - Image 3
HI, By Mistake malwarebytes account was activated today and credit card was charged We removed the software but was not able to turn off the auto renew. The email for the account is jeanairth@***.com. We don't have access to that account as password has been forgotten. Would you please cancel the account at your end for jeanairth@***.com so we are not charged again. Thank you *** Fentiman (Her husband)
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Tom P Yfn

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Verified Reviewer
| map-marker Saint Paul, Minnesota

You no longer recognize my EMAIL. I cannot log into my account

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See subject line. This is ridiculous!! No call in support. You want me to go to an account I CANT LOG INTO!!! Can't even cancelDSon'tDon't !!!
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User's recommendation: Don't!!

Anonymous
map-marker Wrexham, Wrexham

Upgrade

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Contacting you was an absolute pain. response time was poor it seamed like you had forgotten me altogether. It was as if I was talking in a foreign language.
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User's recommendation: make sure you have lots of patience

Avan Yrs

My new account is hacked i need help

Some one has my information and is getting in my account . I need help.mmmmmbbbbnbnnuuuuuyggfggdchvxvhgfghfghcvhf
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Preferred solution: Help

Trevor M Duw

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Verified Reviewer

Subscription failure

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Updated by user Jan 25, 2023

When I asked Malwarebytes for help with the problem I was having, instead of providing me with that help, they "palmed me off" to another organisation called Pissed Consumer.I consider that, to be "not good enough". When I am dealing with a particular organisation I expect that organisation to handle any problems that I have. And not be "palmed off" to somebody else when problems arise.As a result of my experience with Malwarebytes, I will be recommending to others that (for the reasons I have mentioned above) they look elsewhere ,when they are looking for the types of services that Malwarebytes offers.

Original review Dec 25, 2022
Mailwarebytes attempted to process the renewal of my subscription recently, but my bank knocked back that attempt. I believe the reason for my subscription failing to process may have been, because I have had my Visa debit card number changed. My new Visa debit card No.is 4041 37** **21 6442. However, I won't have the subscription money available until the 20th. January 2023. Please arrange for another attempt to process the renewal of my subscription to Malwarebytes on Friday 20th. January 2023. Trevor McIlveen
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Anonymous
map-marker Dallas, Texas

Support ticket 415****

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My complaint had to do with not hearing from customer service at first. It took a little while after I asked for a refund but eventually they did.
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Anonymous
map-marker Philadelphia, Pennsylvania

Have not gotten any word from them.

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tried to cancel order. It was on auto renewal. Could not do it on website. No phone number!!! !!! !!!.
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User's recommendation: do not use.

Guy T Pdq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Account issue.

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Malwarebytes - Account issue.
Malwarebytes - Account issue. - Image 2
What happened is I cant teach a human being & your automated system cant help me. It seems I forgot my password so I cant log in. I cant change it because I dont know my old one . The form I keep filling out to get a new password doesnt recognize my email. You were recommended by Apple. You let a scam email in & I called Apple who stated filling out a fake form from the fake email. So what I would really like is for some one to help me get the password & I would like to know why the app appears to be completely useless my phone number is 818 297 ****,
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Cons:
  • I need to talk to someone
  • Do you understand
  • I need to talk to some one 817 297 9812

Preferred solution: Let the company propose a solution

User's recommendation: Are you Joking

John M Spk

Malware issue

Screen says my computer has been locked for security purposes and I need to call Microsoft security at 1-85* *** **** to resolve. Is this a scam ?
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Preferred solution: Clarification

Jean W Oss

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Verified Reviewer

Cannot get in touch with anyone to process refund for unauthorized billing charge.

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No one is responding to my request for refund for being over billed for my annial subscription. I have tried online & by phone. Their phone customer service has been terminated.
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Loss:
$63

Preferred solution: Full refund

User's recommendation: Try another service

georges c Dgy

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Verified Reviewer

Payment method needs to be updated.

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You recently received payment from my PayPal for subscription renewal. The problem is there is no money in that account and the charge will be rejected. I want to give you an alternate method for payment [cc] and I need to talk to a rep on that subject. 704-550-**** Thank you.
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Pros:
  • Quality
Cons:
  • Phone contact not available

Preferred solution: Deliver product or service ordered

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