Carlene Marie R

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Verified Reviewer

To talk to someone renewal

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I do not wish to renew. Forgot password. Cannot get into my account to say non renewable. Tried several times. Locked out. Would like to speak to a person. Have questions about software.
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Pros:
  • Do i need it on iphone

Preferred solution: Turn on the non renewable button

User's recommendation: Not good at present

Anonymous
map-marker Windsor, Ontario

Overcharges in the past

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I have been ;with Malwarebytes for a few years & I just found out I have been paying for 3 differen't services instead of one all thee years - I was really disturbed that they signed me up for 3 without asking how many I needed - I didn't know any different! I was paying over a hundred dollars & should have been paying only around $50.00 approx.
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User's recommendation: Ask if there is anything I should know about different prices!

Carlene Marie R

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Verified Reviewer

Cannot get into acct to say not to renew

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Forgot password. Difficulty in resetting password. Locked my acct. cannot get help from customer service
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Loss:
$45

Preferred solution: Just get the non renewal button pushed

john m Lfr

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Verified Reviewer

There is no phone support

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I've tried to call twice and got nothing, there should always be some help when needed, i want to cancel you guys, but you won't let me in to stop it
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Cons:
  • Poor customer supprot

Preferred solution: to cancel your service

User's recommendation: stay away

SHIRLEY-ANN H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My malwarebytes keeps freezing up on scanning and then in turn freezes my computer

I have updated the updates, and reinstalled malware bytes! Still getting scanning problems as freezes when almost done and then freezes my computer!@
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Pros:
  • Been using malwarebytes for 3 years & had no problem till now
Anonymous
map-marker Green Bay, Wisconsin

Won't download on iMac !

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.I don't want this, stop trying to sell me this!!! It did not work, I will call Wisconsin BBB if you don't stop bothering us...
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User's recommendation: Run

Raymond M Mrm

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Verified Reviewer

You took three payments I want two payments returned

you took three payments I want two payments returned, and the request for renewal is still coming up . How do we stop that?
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Preferred solution: Full refund

Anonymous
map-marker Kinston, North Carolina

Poor customer service.

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I just needed to talk to someone to get some quick guidance. No way I could talk to a live human being. Got no response of any kind.
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Marlene H Puw

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Verified Reviewer

Over charge

I have two transactions of one dollar each made to your company and I would like to have those reversed. I did not buy anything or give you any reason to take those two separate transactions. Please credit my account immediately.mhoving123@***.com
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Nonr

Amos B Quj

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Verified Reviewer

Malwarebytes preimun

Updated by user Dec 05, 2022

still waiting for a person to chat with me.....and then my money back

Original review Dec 05, 2022
it has been downloaded, all i has left was an old version. i have paid for this and it has gone thru the bank in the amount of 59.99. i have been fighting for support for 3 days. can you help me or just give me my money back.
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Loss:
$60
Pros:
  • Used to work
Cons:
  • There is no support
  • Lack of suport
  • Getting help from customer service seems impossible

Preferred solution: Full refund

User's recommendation: before you pay see if you can talk with their c/s

Colin G Fft

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Verified Reviewer

Cancellation of subscription and refund Capital One

You have taken renewal funds despite requesting do not automatically renew please refund £29.99 to my account
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Loss:
$2999

Preferred solution: Full refund

Mark R Mvp

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Verified Reviewer
| map-marker Chambers Flat, Queensland

Problem Solved within 48 Hours

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Was having trouble with product but eventually spoke to someone who sorted it out When I eventully got hold of support person problem identified and resolved
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User's recommendation: Patience

Svetlana L Trq

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Verified Reviewer

Just got a subscription and I couldn't put my own password

I am a new costumer and I couldnt put my own password, I want to speak with a human being, I dont do computers very well! Please call me at (951) 765-**** to resolve this issue!!!
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Damarrion Trd

I had computer rebuilt, but they didn't include you

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I NEED HELP RESTORING MY MALWAREBYTES. I AM NEARLY BLIND AND I,CAN'T USE YOUR SITE - PLEASE HELP ME TO RESTORE MY LIKFETIME SUBSCRIPTION!
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Preferred solution: RESTORED TO MY PAST USE OF MALWAREBYTES

Anonymous
map-marker Prineville, Oregon

I have notice of expiration. not true

impossible to contact a human being to discuss my problem. impossible to contact by e-mail because I need a number that will be sent to me by e-mail but I only have 5 minutes to get the number and get back to the contact page. I lose the page while opening e-mail and have to start over. I sent $44.99 to continue usage and that cleared my bank almost immediately. But I continued to get cancellation notices. This account might be under my wifes name but I can't even find if that is true.
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