Malwarebytes
Reviews and Complaints

Angry, I am being charged over $30/month on a recurring payment. Losing money and on a fixed income, I need it to stop!!!

You better call me at 954-895-**** concerning my account. I stopped it last year.

Lori Conway. Please call me.

There is too much to explain. I think you are a fraud.

I subscribed to malware bytes free 7 day trial. Decided to cancel before 7 day and couldn't find anywhere to do it.

Money scam. If you can't find the secret way to cancel, they got you.

I don't have enough money in the bank to cover the membership now so I guess it will be a hot check charge. I know some people are happy with it, but as for me I will never try for it again.

All they're doing is giving me the runaround and taking my money. I just keep getting redirected to different pages.

I wanted to purchase this product; however, the wrong email address popped up. I could not change it and called customer service.

I was told by a recording to email or log in to the program, and I could chat. That did not work, as the address I was given by the recording did not work. I verified three times that I was using exactly what was told to me.

This is the poorest customer service I have ever received.

You purchase a product that does not work, and there is no help to get it corrected. I would imagine if I could have gotten the product, it would be just as bad as the customer service.

Malwarebytes could have a real person answer their phone. AI is not the answer to help customers.

I'm locked out of my email service because of the high security of Malwarebytes. No one answers the phone. I can only get AI assistance that ends up in a loop. I'm going to lose money on the purchase because I will have to get a professional to disable Malwarebytes software to get into my business email.

I'm using Windows 11 and Microsoft Internet. It's impossible to get any help directly from the Malwarebytes company.

It is a deliberate choice to avoid phone contact. I cannot remove identity theft protection without a phone call. This is absurd.

Can't get through to the company. Chatbot not responding.

Tried calling and no option to speak with a rep.

Can't reverse charge through the app. Totally unacceptable!

I am unable to email the support team with information that solved the problem before. They want to pass me off to their 'chat' team who want me to provide information that has little to nothing to do with my situation.

Malwarebytes customer service [pardon my French] 'sucks.' The bottom line must be that I have a permanent account which was prepaid to their predecessor and transferred to them. Now they are making no money from me.

Purchased VPN but unable to activate due to Malwarebytes screwed up system. Unable to reset password per their instructions.

The link states that the URL doesn't exist.

Chat box just kicks you back to same screen. Wish we had never installed Malwarebytes.

Malwarebytes could make it easier to connect directly with their customer service! I have tried multiple times to de-activate my account.

I was surprised by the quick attention provided by your company. and I might add, very pleas

ed as well.

MalwareBytes contacted me by email within about 4 hours . Then by using their automated chat agreed to cancel my account, and refund the charge to my credit card , less 10% service charge.

At least they agreed to settle with results available within 4 to 7 business days,

I thank you for your assistance in this matter, and I will surely recommnd your web-site to any of my friends who could use your services.

Thank you again,

Greg Hester

Cannot get in touch with customer service by phone or chat. I tried many times.

No one gets back to me. And now I have to write a hundred words to even submit this.

Unbelievable. I am paying way too much money for this.

Nothing has happened. The app is still active, they are still taking my money. I do not know how to delete the Mother App...