Contact Malwarebytes Customer Service
Malwarebytes Phone Numbers and Emails
Customer Service Number:
-
(408) 852-4336
Malwarebytes Emails:
Malwarebytes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Malwarebytes Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Malwarebytes is 4088524336. 18% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Malwarebytes may ask you for the following information to identify you as a customer: first and last name, social security number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Malwarebytes Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Malwarebytes is 4088524336. 18% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Malwarebytes may ask you for the following information to identify you as a customer: first and last name, social security number or email.
People call Malwarebytes mainly because of activation/ cancellation, account, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Malwarebytes is support@malwarebytes.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Malwarebytes Website:
Malwarebytes Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
3979 Freedom Circle, 12th Floor,
Santa Clara,
California 95054,
United States
Fax:
Malwarebytes Customer Service Reviews
During this whole experience I was never able to make contact with a real human being. No one in tech support attempted to contact me by responding to the ticket that had been generated in regard to my problem.
Not only did I not get the software installed but I also lost the original software that had been installed in years past. I have never been so disappointment in a company's service department.
In previous years, Malwarebytes has always responded to my problems and concerns quickly and positively. I had always thought the Malwarebytes was the best of the best.
I now think it is the bottom of the list in care and quality of their products. Their new Malwarebytes Security Package is a pile of junk.
How Good is Malwarebytes's Customer Service?
Summary of Malwarebytes Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Malwarebytes?
Activation/ Cancellation Question:
- “I canceled Malwarebytes now I have on my bank statement being charged again”
- “I activated my Malwarebytes, but this dashboard still says it’s expired”
- “Didn't authorize it for a yearly renewal on my malwarebytes. I canceled the subscription already”
Payments and Charges Question:
- “Billed twice for one year”
- “Seeking recent payments refund-program prevents access to some financial sites”
- “Charge to my credit card”
Account Question:
- “Lost my premiun subcription after I updade my email address”
- “Subscription”
- “My Social media accounts were hacked. Amazon, Facebook along with some Credit card purchases”
Product/ Service Question:
- “I bought it again yesterdat plus the vpn. i cant get into my account to activate”
- “Purchase inqury”
- “I'm constantly being disconnected”
Request for Information Question:
- Angry, confused and can't get human assistance
- “Requested to cancel subscription”
- “Sales questions”
Website/ Application Question:
- “Download product”
- “Website blocking notice on every use/site/file. Scan clear. Tried to follow your directions. didnt work. finally got chat. his directions didnt work. Notice comes up on everything I try to use. The sites themselves seems to work but the notice repeat”
- “Is it safe to download latest update”
Refund Question:
- “Refund”
- “Get money back free subscription for 7 days”
- “Refund for charges”
Cards Question:
- “Change credit card”
- “Will not accept my credit card for renewal”
- “My credit card was charged in the amount of $76.63 on 10/16/24 for my Renewal for two years. I Received an email 10/17/24 Saying that you disconnected my security on my computer. Please Turn back on my security. ASAP thank you”
Staff Question:
- “Can't set up service”
- “Problems with service”
- “Customer service”
Return/ Replace Question:
- “Need to change email address”
- “Changing credit card date”
- “Change number of devices”
Shipping and Delivery Question:
- “Where is my refund?”
- “I paid for the vpn upgrade and did not get it”
- “I am calling because if the anti virus and I did not receive the listen key can you please send it to me as soon as possible”
Other Question:
- “I am having problems with your software.”
- “Purchasing”
- “Phishing”
Compare Malwarebytes Customer Service To
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