Contact Malwarebytes Customer Service
How to Reach a Person at Malwarebytes
Verified Contact Information
Customer Service Number:
-
1-408-852-4336
Malwarebytes Emails:
Accessibility
Customer Service
Legal
Privacy Inquiries
Malwarebytes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Malwarebytes Phone Number
1 (408) 852-4336
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Malwarebytes Email Address
support@malwarebytes.com
Malwarebytes Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Call Volume by Day
View full overview ›
Malwarebytes Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Malwarebytes Phone Number | 1 (408) 852-4336 |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 1 minute |
| Most Popular Malwarebytes Email Address | support@malwarebytes.com |
| Malwarebytes Live Agent Availability | 23% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Malwarebytes Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 58% phone, 42% email |
| Common Reasons for Contact | Activation/ cancellation, account, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Malwarebytes | First and last name, email or social security number |
Call Volume by Day
Contact Information
Malwarebytes Website:
Malwarebytes Help Center:
Corporate Office Address:
Malwarebytes Inc.
One Albert Quay 2nd Floor
Cork,
County Cork
T12 X8N6
Ireland
Other Info (opening hours):
Other Location:
3979 Freedom Circle, 12th Floor,
Santa Clara,
California 95054,
United States
Fax:
+1-408-852-4321
Summary of Malwarebytes Customer Service Calls
1.6K
TOTAL
CALLS
CALLS
01:07
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Malwarebytes?
Activation/ Cancellation Question:
- “Cancel subscription and reimbursement of payment”
- “I want to renew malwarebytes but not sure on how to proceed I want to speak tpsomeone on the phone to guide me through the purchase”
- “Cancel Trial subscription”
Payments and Charges Question:
- “Unauthorized charge on my credit card”
- “Billing”
- “I just got charged $104 and son change from malware bytes what is this for?I used to pay like 30 or 40 dollars a year for my home computer. Is this for malware bytes for my phone?computer?”
Account Question:
- “Cannot sign in reverts to old account. Can't sign in with that.”
- “Subscription fee”
- “Free trial”
Request for Information Question:
- “How many devices can you use on one account in the App Store?”
- “Defender turned on after update and disabled malwarebytes”
- “To get help to renew our Malwarebytes contract”
Product/ Service Question:
- “Purchased but can’t download”
- “Vpn subscription will not activate”
- “I never ordered Malwarebytes”
Website/ Application Question:
- “Trying to reinstall malware bytes”
- “Can't download”
- “I installed a new hard drive on my computer and need to reistall malwarebytes but it says i already have it”
Refund Question:
- “I want a refund”
- “Refund”
- “Want my money back”
Staff Question:
- “Want you Android phone service have tech put on my computer need phone covered & cannot do it need live help”
- “Transfer service to new device”
- “To discontinue service with Malwarebytes”
Cards Question:
- “My card was charged $44.95 and I don't have Malwarebytes”
- “Change credit card”
- “Will not accept my credit card for renewal”
Return/ Replace Question:
- “Need eMail address changed to move to laptop”
- “Change of email address”
- “Change my email that listed to my correct email”
Shipping and Delivery Question:
- “I can't unsescibe from package . It went on by my son. Need it removed please . I already have Norton 360 on all devices”
- “Where is my refund?”
- “I paid for the vpn upgrade and did not get it”
Other Question:
- “Add 2 iPhones and iPad premium”
- “Subscrition”
- “To fix my malewarebytes problem”
Compare Malwarebytes Customer Service To
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