Product: Malwarebytes Technical Support Clear all filters (12 of 12 reviews match)
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I was able to cancel the auto billing by email through the company they use for charging my credit card. I'm still waiting for an email response from Malwarebytes about my refund request. The company they use for billing does not offer customer service by phone...
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1.0
Product
Malwarebytes Technical Support
#1160526
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Malwarebytes V3. Never worked well. Non-existent support.
In the end, it was waiting for 6 days for a support response that never materialized.I had upgraded to Win 10 and the system was saying I had exceeded my license. Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end...
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Anonymous
Don

You'd better check for trojans.Forever.

h.kitchener
h.kitchener

For most, paying for anti virus/malware protection is a waste of money. You can find many free versions of this software and they work just fine for most. In your case, it app...

3.0
Product
Malwarebytes Technical Support
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Lack of contact phone or email
#1111537
Reply to reviews
Their up date didn't work and I contacted them before the renewal-they emailed me a fix thst didn't work.I contacted them again and the new fix did not work that took me one day after the renewal and I Cancelled! They said too late you have too pay for a year. They...
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Anonymous
Anonymous

Malware-bytes Is crap. Have two computer cover with malware-bytes. And get *** responses that don't fix anything. And can't get support over the phone. These people need to be...

1.0
Product
Malwarebytes Technical Support
#1102570
Reply to reviews
Malwarebytes Customer Service is a total FAILURE
Malwarebytes' Customer Support is a TOTAL FAILURE. Is Kevin Goodwin even a real person or is he an algorithm on some server stuffed away in a basement corner in some run down district in Myanmar? If a real person had read my original email message, I wouldn't be...
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Anonymous
Anonymous

I feel the same way. I have the same error message and unfortunately, the same response form Malwarebytes which was nothing other than an auto reply.

2.8
Product
Malwarebytes Technical Support
I didn't like
  • Customer service
#1101234
Reply to reviews

I need to change a credit card number.It is flat impossible to do. The email route gets you nothing but a promise of a response, but it does not come. You get on the phone, spend nearly an hour with some fellow in India in control of your computer and doing his best to...
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Anonymous
KennyC

No doubt you were not dealing with Malwarebytes, but a scam company. Malwarebytes does not outsource their help. Read this article: https://blog.malwarebytes.com/101/2017/04...

Anonymous
LDT

Malwarebytes doesn't take control of your computer so no idea who you let do that.I hope you didn't give them your credit card information.Malwarebytes only has online support...

Product
Malwarebytes Technical Support
#1000639
Reply to reviews
The intimidation level was searing! First,I upgraded my Malwarebytes to 3.0.6 and the web protection function kept turning off. I finally called tech support to find out what was wrong and he spent twenty minutes trying to sell me $150 of support, which could be...
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Anonymous
KennyC

They "Do Not" offer phone support, only email support. I suggest that you read this article. You have been scammed by someone pretending to be Malwarebytes. https://blog.mal...

Anonymous
Anonymous

ok first of all you are a ***! Malwarebytes does not have a support telephone number you *** ***! You do a google search for "malawarebytes support phone number" and you will ...

3.6
Product
Malwarebytes Technical Support
I liked
  • Product
I didn't like
  • Aggressive support staff bent on extortion
  • Support team
#1000099
Reply to reviews
I purchased a 2 yr subscription of Malwarebytes for $35.95. I got the download screen and it also contained a how to install video. I clicked on the video but also lost the download screen and had nothing to refer back to to download. I called what I thought was...
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Anonymous
Anonymous

Similar experience. I paid for the premium program with a 2 year subscription for multiple computers and the license code sent with the receipt for payment won't activate the ...

Anonymous
Anonymous

You did not pay for Malwarebytes customer support. Do you know how I know? Malwarebytes does not charge for technical support. You were duped by a 3rd party “Technical Suppo...

1.0
Product
Malwarebytes Technical Support
I didn't like
  • Customer service
#926245
Reply to reviews
Today is August 2 2016.In attempting to get assistance from the so called customer support I was hung up on 4 times. Every time I get someone from India, they always try to tell me that my computer has been hacked and it will cost roughly $200 to fix it. Keeping in...
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Anonymous
Anonymous

Horrible customer service! Been on the phone with them eight times recently and each time they say "stay near your computer we will call,back in 5 minutes" not once did I rece...

Anonymous
Bsquared

I've called Malware support twice for two different machines and got the hard sell both times. One was an obnoxious tech trying to sell me a warranty, the other was someone tr...

2.7
Product
Malwarebytes Technical Support
I didn't like
  • No contact number or email
  • Lack of suport
#893352
Reply to reviews
Tech support told me I could deactivate my program and reinstall it on a new machine.I recorded the license number and tried to move it and it wouldn't activate. I tried to reactivate it on the original computer, no luck. I called tech support (Guruaid) and they tried...
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Anonymous
ZanosXZ

This is not Malwarebytes fault, it's these tech support scammers

Product
Malwarebytes Technical Support
I didn't like
  • Attempts to extort money
  • Did not understand simple english
  • Websitre support
#889380
Reply to reviews
On January 16 I submitted a problem to Malwarebytes support because an error that Malicious website protection is disabled. I have not been able to enable the feature, and have received no response from this company. I paid for an annual subscription for the full...
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2.0
Product
Malwarebytes Technical Support
I didn't like
  • Lack of support
#585085
Reply to reviews

Malwarebytes - No help at all

#1120304
real time web protection will not turn on. Called twice got 2 tickets and e-mailed them twice over a week and a half and got nothing. I need 100 words so bla bla {{Redacted}}.
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Malwarebytes - Think robots giving service

#1066936
3.5
Details
Not only did I have to wait almost 2 weeks for a response, but all help comes via instructions to download links, many which don't work. I truly believe that you are talking to service robots at Malwarebytes! No service given, therefore.
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