Product: Malwarebytes Technical Support Clear all filters (0 of 14 reviews match)
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net which was a known virus 2 years ago and it got through Malwarebytes. Eventually cancelled subscription and got offer of partial refund but don't know if this will happen or not. Transferred to Kaspersky. Yep, I know they have bad press for being accused of Russian...
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1.3
Cork, County Cork
Product
Malwarebytes Technical Support
I didn't like
  • Lack of contact phone or email
  • Very slow response
#1200462
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I sent in a ticket and it has been days and the response time is Slow as a SNAIL i sometimes wonder if they even have real human working on the support desk! Their support staff can't even read my question via the livechat! MALWAREBYTES Your Product is good but the...
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4.8
Product
Malwarebytes Technical Support
I liked
  • Lousy customer service
I didn't like
  • Support desk
  • Lack of support
#1170958
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I was able to cancel the auto billing by email through the company they use for charging my credit card. I'm still waiting for an email response from Malwarebytes about my refund request. The company they use for billing does not offer customer service by phone...
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1.0
Product
Malwarebytes Technical Support
#1160526
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Malwarebytes - No help at all

real time web protection will not turn on. Called twice got 2 tickets and e-mailed them twice over a week and a half and got nothing. I need 100 words so bla bla {{Redacted}}.
Product
Malwarebytes Technical Support
#1120304
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Malwarebytes V3. Never worked well. Non-existent support.
In the end, it was waiting for 6 days for a support response that never materialized.I had upgraded to Win 10 and the system was saying I had exceeded my license. Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end...
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Anonymous
Don

You'd better check for trojans.Forever.

h.kitchener
h.kitchener

For most, paying for anti virus/malware protection is a waste of money. You can find many free versions of this software and they work just fine for most. In your case, it app...

3.0
Product
Malwarebytes Technical Support
I liked
  • Malwarebytes was great until is kept malfunctioning
I didn't like
  • Lack of contact phone or email
#1111537
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Their up date didn't work and I contacted them before the renewal-they emailed me a fix thst didn't work.I contacted them again and the new fix did not work that took me one day after the renewal and I Cancelled! They said too late you have too pay for a year. They...
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Anonymous
Anonymous

Malware-bytes Is crap. Have two computer cover with malware-bytes. And get *** responses that don't fix anything. And can't get support over the phone. These people need to be...

1.0
Product
Malwarebytes Technical Support
#1102570
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Malwarebytes Customer Service is a total FAILURE
Malwarebytes' Customer Support is a TOTAL FAILURE. Is Kevin Goodwin even a real person or is he an algorithm on some server stuffed away in a basement corner in some run down district in Myanmar? If a real person had read my original email message, I wouldn't be...
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Anonymous
Anonymous

I feel the same way. I have the same error message and unfortunately, the same response form Malwarebytes which was nothing other than an auto reply.

2.8
Product
Malwarebytes Technical Support
I didn't like
  • Customer service
#1101234
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Malwarebytes - Think robots giving service

Not only did I have to wait almost 2 weeks for a response, but all help comes via instructions to download links, many which don't work. I truly believe that you are talking to service robots at Malwarebytes! No service given, therefore.
3.5
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Product
Malwarebytes Technical Support
#1066936
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I need to change a credit card number.It is flat impossible to do. The email route gets you nothing but a promise of a response, but it does not come. You get on the phone, spend nearly an hour with some fellow in India in control of your computer and doing his best to...
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Anonymous
KennyC

No doubt you were not dealing with Malwarebytes, but a scam company. Malwarebytes does not outsource their help. Read this article: https://blog.malwarebytes.com/101/2017/04...

Anonymous
LDT

Malwarebytes doesn't take control of your computer so no idea who you let do that.I hope you didn't give them your credit card information.Malwarebytes only has online support...

Product
Malwarebytes Technical Support
#1000639
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The intimidation level was searing! First,I upgraded my Malwarebytes to 3.0.6 and the web protection function kept turning off. I finally called tech support to find out what was wrong and he spent twenty minutes trying to sell me $150 of support, which could be...
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Anonymous
KennyC

They "Do Not" offer phone support, only email support. I suggest that you read this article. You have been scammed by someone pretending to be Malwarebytes. https://blog.mal...

Anonymous
Anonymous

ok first of all you are a ***! Malwarebytes does not have a support telephone number you *** ***! You do a google search for "malawarebytes support phone number" and you will ...

3.6
Product
Malwarebytes Technical Support
I liked
  • Product
I didn't like
  • Aggressive support staff bent on extortion
  • Support team
#1000099
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