In the end, it was waiting for 6 days for a support response that never materialized. I had upgraded to Win 10 and the system was saying I had exceeded my license.
Fair enough. Those DBs need to be updated. I wrote a note, got an auto response, then nothing. By the end of the week, I decided that even though I had 2 months left on my license, it would be safer to just go with another product.
If MWB cannot find enough staff to do a simple account reset in less than a week, then this is not a company I want to rely on. I can understand next day or even 2 day response, but 1 week+ (I never did get a reply) is not acceptable. Period. If their support is indicative of product quality, then I have to question whether the software will perform as needed.
On an operational note, the software never stayed configured. I was constantly getting messages that web protection had been turned off. When and why that happened is a mystery.
Along with the support issue, it showed the product and company to be only unreliable. Uninstalled and moving on.
Product or Service Mentioned: Malwarebytes Technical Support.
Reason of review: slow ticket response time, unreliable software features.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.
I liked: Malwarebytes was great until is kept malfunctioning.
I didn't like: Lack of contact phone or email.