Malwarebytes - Renewal doesn't work

23 of 57 Malwarebytes reviews

When I clicked the Renew button on the console, I was taken to a web page that asked I update my payment info - which I did.Then I unchecked 'Automatic renewal' because I prefer to personally authorize each subscription renewal.

Apparently that is a big mistake, because I was unable to renew - the "Renew" link on their webpage now didn't work -- and there was no way to return an reauthorize automatic renewal. After multiple email exchanges with MB, my purchased was processed - but now my MB software is endlessly telling me I have no protection because the license expired. Click the 'Renew' button on the MB console & it takes me to a web page that says 'You're all set' - clearly I've fallen into some MB/Cleverbridge Catch-22.

Waiting to see if MB customer service can resolve.If they didn't already have my money I'd drop them & go with someone else (like Norton maybe)....

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
Privacy and Data Security
Customer service

  • What I liked
    • Good product
  • What I disliked
    • Bad renewal process
    • Website support
    • Lack of support

Reason of review:
Order processing issue
Product or service
Malwarebytes Anti-Malware
Review category
review #798204 by
Had an experience with Malwarebytes? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
23 of 57 Malwarebytes reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Malwarebytes. However, many companies do monitor reviews on our site.

You were reading a complaint about Malwarebytes.
Filing a new complaint about