Malwarebytes - Renewal doesn't work

19 of 53 Malwarebytes reviews

When I clicked the Renew button on the console, I was taken to a web page that asked I update my payment info - which I did.Then I unchecked 'Automatic renewal' because I prefer to personally authorize each subscription renewal.

Apparently that is a big mistake, because I was unable to renew - the "Renew" link on their webpage now didn't work -- and there was no way to return an reauthorize automatic renewal. After multiple email exchanges with MB, my purchased was processed - but now my MB software is endlessly telling me I have no protection because the license expired. Click the 'Renew' button on the MB console & it takes me to a web page that says 'You're all set' - clearly I've fallen into some MB/Cleverbridge Catch-22.

Waiting to see if MB customer service can resolve.If they didn't already have my money I'd drop them & go with someone else (like Norton maybe)....

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Privacy and Data Security
Billing Practices
Website
Exchange, Refund and Cancellation Policy
Customer service
More

  • What I liked
    • Good product
  • What I disliked
    • Bad renewal process
    • Website support
    • Lack of support

Reason of review:
Order processing issue
Product or service
Malwarebytes Anti-Malware
Review category
Software
review #798204 by
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