Malwarebytes
Malwarebytes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has a 1.9 star rating from 316 reviews; 13% would recommend. Consumers report a high price level and widespread dissatisfaction, with many seeking refunds and improvements to customer service.
Key Takeaways for Future Customers
- Check recent Malwarebytes reviews and beware of account and subscription setup issues.
- Expect limited phone support; plan for potential delays when requesting refunds or billing changes.
Negative Feedback / Risk Areas
- Repeated Malwarebytes customer complaints about unreachable support and chatbot loops.
- Frequent billing and auto renew problems leading customers to request refunds and dispute charges.
Positive Feedback
Many users say the product itself is good and effective when support is not required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has a 1.9 star rating from 316 reviews; 13% would recommend. Consumers report a high price level and widespread dissatisfaction, with many seeking refunds and improvements to customer service.
Key Takeaways for Future Customers
- Check recent Malwarebytes reviews and beware of account and subscription setup issues.
- Expect limited phone support; plan for potential delays when requesting refunds or billing changes.
Negative Feedback / Risk Areas
- Repeated Malwarebytes customer complaints about unreachable support and chatbot loops.
- Frequent billing and auto renew problems leading customers to request refunds and dispute charges.
Positive Feedback
Many users say the product itself is good and effective when support is not required.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Two accounts created while unable to...reach anyone…..if you want to have your issue stay unresolved, use this company. At the moment they are impossible to reach
- - Two accounts created; I can't sign in.
- - Email didn't work; no help.
- - Cannot access; wants to cancel one subscription or be contacted by phone.
Two accounts created while unable to sign in the first time.email didnt workcouldnt get help, bought upgrade then couldnt sign in and now charged for both accounts and still cant get into account to see if things are working. Locked out.
Trying to cancel subscription so i only am paying for ine.if this is jummbled its from getting ai rogbots thrown at me ..lthey cant absorb information, just spit out the same responses. Very very very very frustrating. Especialky to someone with medical issues.
I need someone to reach out ti me or tell me how to calll and speak on the phone. It would take five minutes.
User's recommendation: Find a company that cares about keeping you and has people to answer and help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ojai, California
Resolved: Cannot close notification popupl cannot use chat as it is covered by popup
referred to chat, cannot use chat due to problem with non-closing pop-up. cannot find other means of help. therefore, support is non-existent, even if the product is good and reasonably priced.
Preferred solution: support
User's recommendation: see above
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Resolved: Can't close Malwarebytes notification box
- - Chrome blocked site api2.poperblocker.com; 'Got it' clicked, notification won't go away; user won't allow site and seeks steps.
I never heard from Malwarebytes Tech Support. I resolved it myself.
Hello,
I got a notification as follows:
'We blocked a website to protect your device and privacy.
Domain: api2.poperblocker.com
App: Google Chrome
Allow website: Got it.
I clicked 'Got it.' The message doesn't go away.
It is OK to have it blocked. Please show me what action I should take to let the notification disappear. I don't want to 'Allow Website.' I called Malwarebytes customer service; there was no answer.
My contact info:
grace.gtran@***.com
(661) 747-****
Thank you!
Grace Tran
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Until problem gets resolved, I’m very unhappy
- - Lifetime license; cannot install on the new laptop as it's registered to the old email.
- - Requests email change or contact to resolve.
Company fixed the issue and I have been provided with apology.
I am one of your first customers because I believed in your product. I purchased a lifetime license and now I want to move the software to my new laptop and I cannot install it because it was registered under my old email address and need to have it moved to my new email address.
Simple enough, if I could reach someone! I have unauthorized it from the old computer as well as uninstalled it.
Can someone change my registered email address or call me to get this straightened out?
Thanks,
Stephen
414-377-****
sss@***.rr.com (old email address)
Home@***.com (current email address)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Can not find my malewarebytes program on my computer
- - Can't locate Malewarebytes after the computer was repaired.
- - Password reset did not deliver the validation code; resend requests fail.
I had my computer in the shop a couple of months ago and have just noticed that can not find my malewarebytes program since I got the computer back. I went to the malewarebytes website to try to login and could not remember my password so I reset it. Malewarebytes then told me that they sent me a validation code to enter when I signed in
I have never gotten the code and have requested that it be resent to me several times with no sucess.
I need to get to my malewarebytes program because I think that I have a virus on my computer
I have had Malewarebytes on my computer for years and pay automatically
Please help
Thank you
A T Reynolds
areynolds04@***.net
Preferred solution: I would like to get my problem solved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carson City, Nevada
LIARS AND FRAUDILENTLY CHARGING MY CC FOR SOEMTHING I DID NOT BUY
- - Used Malwarebytes for four years, paid cash; never used a credit card.
- - Haven't used Malwarebytes for two years; the user is 84 and wants to be alone.
USED MALWARE BYTES FOR FOUR YEARS PAID CASH AND PAID CASH TO HAVE IT INSTALLED. NEVER USED MY CREDIT CARD.
ALWAYS PAID CASH. HAVEN' USED IT FOR TWO YEARS.
WHY IS MY ORECIOUS TIME BEING WASTED TO CONTEST THIS. I' M 84 AND WANT TO BE ALONE TO ENJOY MYSELF WITH THE TIME I HAVE LEFT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Mary, Missouri
Cannot sign in reverts to old account. Can't sign in with that.
I need either a phone number or email. I cannot get the right answers from AI
I cannot sign into Malwarebytes. I cannot set up my account; it keeps reverting to the old account. I am getting no help at all.
- Custemoer service sucks
Preferred solution: Apology
User's recommendation: will not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Nebraska
Resolved: I have 6 charges from Malware & I still want to purchase it
I ordered malware, but I now have 6 charges. I do want to purchase it, so can I get the 6 charges deleted and pay 1x? What shall I do next?
- Malwear will not let me sign in
Preferred solution: I want to purchase Malware so now what do I do ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Very bad waste of my time chatting
- - Very poor customer service.
- - Could not reach a phone rep; only chat; toll-free number needed.
- - Call to review subscription charges and get a cheaper offer.
Very poor costumer service. Could not talk to a représentative on the phone only through chat.
And they wanted money to talk to a technician. No need for that.
The call was placed to go over charges for a type subscription
, to select a less expensive offer, make changes and be charged less.
The company should show its toll free number so a costumer can actually TALK to a sales representative at no charge. It is basic costumer service (after sale service) no need for a technician.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waco, Texas
Resolved: No support
- - Support went silent after following directions.
- - I cannot access my account or cancel my subscription; emails go to a deleted account.
They changed my email so that I could create a new password. It was a simple solution that took them months to finally fix the problem.
Be persistent.
Use the Malwarebytes Forum to get help. Support is nearly nonexistent and certainly not responsive.
I followed all of the company's support directions, including exchanging emails with support. Support went silent and never helped me with my problem.
I cannot access my account without support's help. The email on my account was deleted on Google.
All correspondence goes to a deleted account. I cannot even cancel my subscription.
- Seems to protect me virus wise
- Poor customer service
Preferred solution: Fix my account with new email address.
User's recommendation: I recommend finding a new software based on recommendations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can’t get it canceled. Black hole! Deleted it
- - Can't cancel subscription.
- - Could not get it to work.
- - Can't get help; it was frustrating.
- - Did not use the app, deleted it, wants $119 back.
Communicate!
Can't get the subscription cancelled!
Could not get it to work.
Can't get help.
Too complicated and frustrating.
Did not use it and deleted the app.
Just want my $119 back.
Working on this just is one whole rabbit hole.
XXXXX cxxxxx xxxxx xxxxx helpxxxxx.
- Unknown
- Too difficult to active product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Maladroit Malwarebytes
- - The reviewer felt their technical ability was primitive and not understood.
- - They want plain, down-to-earth help and plan to write about Tahoe OS.
As a Mac Moron they didn't seem to understand that my technical ability is primitive. I need them to descend from their Mt.
Olympus and help a technical peasant with plain talk and divine help. Than you for allowing me to explain my side of the issue.
I appreciate your existence. I would like to write about my Tahoe OS *** Regards, Merrill
New York, New York
Non existent technical support
Malwarebytes has disappeared from my computer and their support has so far been nonexistent I have been unable to reach them by phone and their online support is horrible
User's recommendation: Great product until you need support
Clearlake, California
Every thing online no real people will get different co. For my phone
Want you Android phone service have tech put on my computer need phone covered & cannot do it need live help
User's recommendation: Find a service that has real people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Decatur, Georgia
Been trying to get help for three hours
- - Cannot renew malware account; email says expired/invalid.
- - Spent morning trying to open a new account.
- - Wants a real person to handle information.
Total failure to help me. I tried to reach a LIVE person in customer service, and was repeatedly instructed to use the prompts to re-try all the steps I had tried many times for hours to use those prompts.
So-called Customer Service is a total joke. I conclude that there are NO live people who help customers who simply want to renew.Please stop sending me these useless questionnaires, that are obviously automatically generated.
I've been trying to renew my malware account. I got an email that it was expired or invalid.
I spent all morning trying to open a new account.
Your prompts are worthless. How can I talk to a real person who will be able to take my new information?
- Terrible customer service
- Actually no customer service
Preferred solution: re-installation of malwarebytes without all the hassle I've experienced trying to use your prompts
User's recommendation: don't even try to talk to someone for help
Milwaukee, Wisconsin
Multiple subscriptions
Yes my problem is resolved hey god dammit why all the extra characters please don't make it harder than it has to be
About
Malwarebytes is a company that provides antivirus computer software. The list of company's products includes Malwarebytes Anti-Malware Free, Malwarebytes Anti-Malware PRO, and Malwarebytes Anti-Malware enterprise Edition. Malwarebytes software is a great way to protect all your important information. Malwarebytes malware applications not only clean computer, but also provides automatic updates, scanning, and real-time protection. Database of various malware threats is constantly updated, so be sure not a single virus can be dangerous for your PC. If you are looking for a reliable protection that twill secure your computer, Malwarebytes is one of the best choices to make. Malwarebytes knows how to protect your PC!
Malwarebytes is ranked 732 out of 13137 in Software category
USA, Australia
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