Malwarebytes
Malwarebytes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has a 2.0 star rating from 312 reviews, only 13% would recommend and consumers are mostly dissatisfied.
Positive Feedback
Users say the product and software work well for malware protection and a few reports note quick issue resolution by chat.
Negative Feedback / Risk Areas
- Recurring themes in Malwarebytes reviews cite poor customer service and limited phone or email contact.
- Many Malwarebytes customer complaints involve billing, unwanted renewals on subscriptions and difficulty obtaining refunds.
- Users report confusing cancellation flows and issues with account recovery and transfers.
Key Takeaways for Future Customers
- Expect solid antivirus software but plan for potential membership support gaps and limited live support.
- Monitor charges closely and be prepared to request refunds if auto-renewal appears.
- Consider alternative vendors if phone support is important to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has a 2.0 star rating from 312 reviews, only 13% would recommend and consumers are mostly dissatisfied.
Positive Feedback
Users say the product and software work well for malware protection and a few reports note quick issue resolution by chat.
Negative Feedback / Risk Areas
- Recurring themes in Malwarebytes reviews cite poor customer service and limited phone or email contact.
- Many Malwarebytes customer complaints involve billing, unwanted renewals on subscriptions and difficulty obtaining refunds.
- Users report confusing cancellation flows and issues with account recovery and transfers.
Key Takeaways for Future Customers
- Expect solid antivirus software but plan for potential membership support gaps and limited live support.
- Monitor charges closely and be prepared to request refunds if auto-renewal appears.
- Consider alternative vendors if phone support is important to you.
Media from reviews
Phoenix, Arizona
Possible multiple subscriptions
I got some suspicious phone messages that made me believe they were from cleverbridge so thats all thank you
User's recommendation: Wait it out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Until problem gets resolved, I’m very unhappy
Company fixed the issue and I have been provided with apology.
I am one of your first customers because I believed in your product. I purchased a lifetime license and now I want to move the software to my new laptop and I cannot install it because it was registered under my old email address and need to have it moved to my new email address.
Simple enough, if I could reach someone! I have unauthorized it from the old computer as well as uninstalled it.
Can someone change my registered email address or call me to get this straightened out?
Thanks,
Stephen
414-377-****
sss@***.rr.com (old email address)
Home@***.com (current email address)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waco, Texas
Resolved: No support
They changed my email so that I could create a new password. It was a simple solution that took them months to finally fix the problem.
Be persistent.
Use the Malwarebytes Forum to get help. Support is nearly nonexistent and certainly not responsive.
I followed all of the company's support directions, including exchanging emails with support. Support went silent and never helped me with my problem.
I cannot access my account without support's help. The email on my account was deleted on Google.
All correspondence goes to a deleted account. I cannot even cancel my subscription.
- Seems to protect me virus wise
- Poor customer service
Preferred solution: Fix my account with new email address.
User's recommendation: I recommend finding a new software based on recommendations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can’t get it canceled. Black hole! Deleted it
Communicate!
Can't get the subscription cancelled!
Could not get it to work.
Can't get help.
Too complicated and frustrating.
Did not use it and deleted the app.
Just want my $119 back.
Working on this just is one whole rabbit hole.
XXXXX cxxxxx xxxxx xxxxx helpxxxxx.
- Unknown
- Too difficult to active product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Maladroit Malwarebytes
As a Mac Moron they didn't seem to understand that my technical ability is primitive. I need them to descend from their Mt.
Olympus and help a technical peasant with plain talk and divine help. Than you for allowing me to explain my side of the issue.
I appreciate your existence. I would like to write about my Tahoe OS *** Regards, Merrill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Decatur, Georgia
Been trying to get help for three hours
Total failure to help me. I tried to reach a LIVE person in customer service, and was repeatedly instructed to use the prompts to re-try all the steps I had tried many times for hours to use those prompts.
So-called Customer Service is a total joke. I conclude that there are NO live people who help customers who simply want to renew.Please stop sending me these useless questionnaires, that are obviously automatically generated.
I've been trying to renew my malware account. I got an email that it was expired or invalid.
I spent all morning trying to open a new account.
Your prompts are worthless. How can I talk to a real person who will be able to take my new information?
- Actually no customer service
- Terrible customer service
Preferred solution: re-installation of malwarebytes without all the hassle I've experienced trying to use your prompts
User's recommendation: don't even try to talk to someone for help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep getting the run around about a purchase that I didn't approve and I don't have Malwarebytes
I don't have Malwarebytes and they try to charge my visa 44.95 then I keep go through do phone stuff would like my information removed don't know if it was a *** or what but would like to be removed from the list and would appreciate your cooperation and understanding so please handle this issue as soon as possible
User's recommendation: Not to purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Closing account
Still waiting to hear from Malwarebytes. I can not say any more about this company until issues is resolved.
Columbia, South Carolina
Refund
Cole did not go through. I want my refund.
I put in tickets and still no response. Im now reported to the Better Business Bureau.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berkeley, California
Resolved: No phone number @ all to call
refund by the company. Do research first before buy the products.
No customer service at all and no phone number to call to so somebody can help you right away especially cancel products
New York, New York
Paid invoice for malwarebytes online
You need live representatives
Customer support really stinks
I really dont need to put 100 words in here. Thats pretty simple customer service customer service great customer service keeps people in business.
Preferred solution: My new sub subscription, and instead of giving me the runaround
User's recommendation: Figure out a way to paycheck live rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel! Can’t hook up
You have made this so hard and complicated I want to cancel now . I am done.
I have over an hour doing this. Please cancel now and send me a cancellation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMalwarebytes billing and contact issues
Nothing resolved and no contact from Malwarebytes
I have found Malwarebytes very cumbersome and difficult to contact.
There is no email support address, and I am not sure that my issue is resolved.
I cancelled my account and my subscription on the Malwarebytes website on 15 May 2025, and assumed that everything was finalised.
Much to my surprise I received the notice attached below, advising me of future billing
Preferred solution: Confirmation that I will not receive further billing, and that my account has been closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling after Cancelling account and removing Malwarebytes from devices
I have had no feedback from Malwarebytes, but no billing has occurred on my account.Hopefully I will have no further issues.It is unlikely that I will ever do business with that company again
Hello Peter, Thank you for trusting Malwarebytes to keep your digital life secure. As a reminder, your subscription for Malwarebytes Plus will renew on September 11, 2025, for $72.72* for 1 year. I deleted Malwarebytes from our devices on 15 May 2025 and closed my account via your website on the same date. Much to my surprise today (13 August), I received an email advising that I was about to be billed as per below.
Hello Peter, Thank you for trusting Malwarebytes to keep your digital life secure. As a reminder, your subscription for Malwarebytes Plus will renew on September 11, 2025, for $72.72* for 1 year.
- Good when it works
- Too complicated to deal with
Preferred solution: Explanation and assurance of no further billing
Port Orange, Florida
No contact
I tried to log into my account. It says it will send a verification code to my email. I do not get one and I can't talk to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer support.
They automatically renewed me and I do not want it. Goes through Clever bridge and they are no help. I do not want the renewal but it happens.
User's recommendation: Stay away from company
About
Malwarebytes is a company that provides antivirus computer software. The list of company's products includes Malwarebytes Anti-Malware Free, Malwarebytes Anti-Malware PRO, and Malwarebytes Anti-Malware enterprise Edition. Malwarebytes software is a great way to protect all your important information. Malwarebytes malware applications not only clean computer, but also provides automatic updates, scanning, and real-time protection. Database of various malware threats is constantly updated, so be sure not a single virus can be dangerous for your PC. If you are looking for a reliable protection that twill secure your computer, Malwarebytes is one of the best choices to make. Malwarebytes knows how to protect your PC!
Malwarebytes is ranked 633 out of 12062 in Software category
USA, Australia
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