Malwarebytes
Malwarebytes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has 2.1 star rating based on 350 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Malwarebytes to a friend or colleague.
- Rating Distribution
Pros: Good product, Lousy customer service, Good software.
Cons: Customer service, Lack of contact phone or email, No support whatsoever.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Malwarebytes has 2.1 star rating based on 350 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Malwarebytes to a friend or colleague.
- Rating Distribution
Pros: Good product, Lousy customer service, Good software.
Cons: Customer service, Lack of contact phone or email, No support whatsoever.60% of users think that Malwarebytes should improve its Customer Service.
43% of users say that they won't use Malwarebytes in the future for similar services or products.Recent recommendations regarding this business are as follows: "Buy it", "Beware of their Customer service. They are very slow to respond even to e mail.", "do a lot of online research because no one will be there to help you", "Don't bother trying to get tech support or service from either of these companies.", "Make this and other corps. (short for dead customer service AI bodies) hire live people.".
Most users ask Malwarebytes for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Malwarebytes Reviews
"Where is my refund?"
I spoke with an agent and he immediately solved my problem. He was terrific. He quickly understood my dilemma. Quite honestly, I believe the fault may have...
"Upset and dissatisfied and losing money"
Customer service that you can talk to and hear not type displeased, unsatisfied unsatisfied unsatisfied
Denver, Colorado
Notice to me that my current membership has not been fully started
Ability to get a company person to help me is difficult for this 63 year old person. So for now, is my computer, and is my iPhone protected with the coverage I recently purchased and paid for.
Im currently recovering from serious surgery. I will try again to get your help when I am discharged, and home at the address you have for me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: No one cares about customer service anymore
Company fixed the issue and I have been provided with apology. 1.
Lost money when I deleted the original installed Malwarebytes Premium software.2. Tech Support finally responded and gave me the instructions I needed to install the software for Malwarebytes Premium.
Software working properly.3. Google Play refunded the money I had spent on Malwarebytes Security Plus that had not installed properly.
Not only did I not get the software installed but I also lost the original software that had been installed in years past. I have never been so disappointment in a company's service department.
In previous years, Malwarebytes has always responded to my problems and concerns quickly and positively. I had always thought the Malwarebytes was the best of the best.
I now think it is the bottom of the list in care and quality of their products. Their new Malwarebytes Security Package is a pile of junk.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Concern about my subscription
Opened the app and clicked on my subscription and this info comes up and it is not me. Says Scott Neish, sh@***.com.
Not me. I am George Vaszily, 127Pearl2898@***.net.
- So so
- Support is poor
Preferred solution: Answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Resolved: Poor customer service
After purchasing their product, I found that it could not be installed on my laptop. The laptop is a new Dell with a Qualcomm Snapdragon processor running Windows 11.
After extensive search on their web site, they will not offer anything other than cancelling the payment through my credit card. This was 4 days after the purchase, and the payment has already gone out.
They should warn customers about the compatibility issue before purchase, and they should refund the payment when an incompatible purchase is made in good faith.
User's recommendation: Look elsewhere for security software
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Colorado
Sales questions
The company could have live agents or an active chat feature that works. I want to buy a package and talk to someone about what package is right for me, but no one is available.
Only robots, automated answering services, and AI chatbots. That is frustrating when I want to speak with a human.
User's recommendation: do a lot of online research because no one will be there to help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elgin, Moray
Not working, please refund purchase.
I bought an update to Malwarebytes+ But it doesn't work, won't update or do anything. Please cancel this purchase and return my £59.
User's recommendation: Malwarebytes wrote: Hello, Your email was sent to an unmonitored mailbox account. Please do not reply to this email as we will not receive your message. Need help with your Malwarebytes account or product? Visit our Help Center where you can search for answers to your questions or speak with our AI chatbot for assistance. Thank you, Malwarebytes Support.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Naples, Florida
Have to cancel one of two accounts
Malware bytes doesn't respond. I purchased two versions and requested a refund for 2 pc's: CBPX8-DQFFH-YBB94-X2Z2S 18 mos.
Greg Hyman
12/6/24
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't authorize it for a yearly renewal on my malwarebytes. I canceled the subscription already
You charged my account almost $50 that I didn't authorize for a yearly renewal. I don't want to use your system anymore.
It doesn't work. Therefore, I did not authorize you to make a yearly renewal on my account. I want it returned to my account today. I can't even contact you, the way your system is set up, which only actually adds to the problem.
I can't even talk to customer service.
I won't recommend your company to anybody because of this. I would not recommend your company.
Preferred solution: Full refund
User's recommendation: Would not recommend your company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Billing $63.97 on 12/8 two months after I cancelled on 10/8 with help from VISA
I have called repeatedly but am unable to speak with a live person. I do not wish to either reinstate or renew this service, and I wish you would stop billing me for something I do not wish to continue.
Cupertino, California
My issue has been resolved
I finally resolved my problem after the 14th try. Far as I know it might have been all my fault. I wanted to revise my original review but I could not find it.
User's recommendation: Buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A thing pops up saying website blocked due to riskware
I TRIED TO CONTACT A LIVE PERSON AT MWB'S . NO RESPONSE OTHER THAN A CHAT OFFER .
AT ONE POINT I WOULD HAVE HAD TO GIVE MY CHARGE CARD AND A DOLLAR TO HOOK UP WITH SOMEONE TO ANSWER MY QUESTION. I THOUGHT I PAID MWB'S
FOR CUSTOMER SERVICE. YOUR CHAT ROOM IS NOT AN ANSWER. IT SUCKS.
WITHOUT MLB'S I GET VERY FEW POP UP'S.
WITH MLB EVERY TIME I ACCESSED A SITE I GOT AT LEAST 4 TO 6 ADS. WTF .
THE ANSWER TO MY QUESTION SHOULD BE MLB WILL GIVE LIVE HELP!!! GET WITH THE PROGRAM YOU ALL...
- All talk and no support when i had a problem
Preferred solution: Full refund
User's recommendation: BETTER OFFERS ON BETTER SOFTWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cancel
I am given a number that is not valid. I am not authorizing an automatic renewal.
I want my membership cancelled. I'm contacting an attorney and the Better Business Bureau.
Sincerely,
Charles Wolf
Ashburn, Virginia
Refund
Greetings,
Respectfully requesting a refund for subscription order number 49003**** Your product does NOT complete a scan whatsoever. I have re installed the software 2 times and used your support tool as well.
No luck at all. Please issue me a refund as per your 60 Day Money Back Policy.
Respectfully,
CJ
User's recommendation: Beware of their Customer service. They are very slow to respond even to e mail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cupertino, California
I activated my Malwarebytes, but this dashboard still says it’s expired
They don’t care to reply. Lazy sobs
I activated my Malwarebytes twice and it still says it needs activation even though the account when I login says it was activated it still says it needs renew. Its expired.
Ive been in Malwarebytes subscriber for years and now Im so frustrated. Im ready to quit and go with another virus software.
User's recommendation: Don’t buy it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where is my refund?
I spoke with an agent and he immediately solved my problem. He was terrific.
He quickly understood my dilemma. Quite honestly, I believe the fault may have been mine for not contacting an agent then and simply relying on email.
- Great customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Credit card compromised
Company fixed the issue and I have been provided with apology. All settled
My credit card was compromised and my new card should be here by Saturday, November 16. Please be advised that my account number will change.
Thank you. Barbara Mabie.
- Safety
About
Malwarebytes is a company that provides antivirus computer software. The list of company's products includes Malwarebytes Anti-Malware Free, Malwarebytes Anti-Malware PRO, and Malwarebytes Anti-Malware enterprise Edition. Malwarebytes software is a great way to protect all your important information. Malwarebytes malware applications not only clean computer, but also provides automatic updates, scanning, and real-time protection. Database of various malware threats is constantly updated, so be sure not a single virus can be dangerous for your PC. If you are looking for a reliable protection that twill secure your computer, Malwarebytes is one of the best choices to make. Malwarebytes knows how to protect your PC!
Malwarebytes is ranked 534 out of 7733 in Software category
USA, Australia
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