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Had Premium version with 4 months left on subscription. Working fine until one day I opened Malwarebytes & in less than one minute all premium features became disabled & there was message that Premim was not installed. Not a single occurrence. Made several attempts....
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#1187627
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I tried premium and it did not delete or remove the pop up website ads that appear on their own website. It just started blocking them. I wanted this program to remove or delete them from my computer not block them. I can get free programs to block them, I wanted them...
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Anonymous
Anonymous

My email address is rayburke1@att.netPlease stop sending the website blocked message. It repeats continuously and I cannot delete it. It is extremely annoying and interferes w...

1.0
#1182443
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Malwarebytes in Clearwater, Florida - Updates killed two computers

Deductive updates stopped two non networked computers cost 550.00 to have both fixed Needs class action lawsuit for what they knowingly did to their costumers they need to go out of business
1.4
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Billing Practices
Customer service
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
#1182284
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Had Malwarebytes Premium for many years on their auto-renew payment plan, but the past few months they have not fixed an issue wherein their real-time protection mode will not stay turned-on, causing the program to miss malware & virus attacks on my Windows 7 based...
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1.4
#1181462
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Annoying nuisance messages urging me to buy a subscription when mine is prepaid for one year. Messages repeatedly pop up on screen starting when I turn on the computer. At the moment message says my "premium trial" has expired. My fee in excess of $60 was paid via VISA...
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1.0
I didn't like
  • Lack of contact phone or email
#1178690
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I did not want the free trial, just the free version without real time scanning.. I did not want it running in my system tray, after closing the window. I do not like the User Account Control pop up when ever I exit the program from system tray icon. Crashes the first...
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2.9
I liked
  • Old versions
I didn't like
  • New versions
#1176307
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Real-Time protection won't run. I've gone online for fixes, but either they don't work or they are over my head and can't follow the instructions. I'm paying for the premium version of the program, and I see a lot of people are having the same problem. You would think...
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Anonymous
Anonymous

same problem but no help! why am i buying this crap?

Anonymous
Richard

I've had the same problem and made numerous attempts to reach their non-existent customer support (which they claim is outstanding). I finally received a reply several months ...

3.2
#1173364
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I sent in a ticket and it has been days and the response time is Slow as a SNAIL i sometimes wonder if they even have real human working on the support desk! Their support staff can't even read my question via the livechat! MALWAREBYTES Your Product is good but the...
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4.8
I liked
  • Lousy customer service
I didn't like
  • Lack of support
  • Support desk
#1170958
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Tried the trial software, when I realized there are NO HUMANS that can be contacted, decided to NOT upgrade or renew but cannot get the DAMN popups to stop. Popups warn that my trial is over and need to spend $$$$$ to upgrade, well, if Muckwarebytes had a human I could...
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#1168911
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Malwarebytes - NIGHTMARE

Dealing with your customer service is a train wreck, totally useless. All they want to do is screw up your computer and want $$$ for accomplishing nothing!! Pls contact me at FJJJ0462@COMCAST.NET
3.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1167221
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