Malwarebytes
Reviews and Complaints

I wanted to purchase this product; however, the wrong email address popped up. I could not change it and called customer service.

I was told by a recording to email or log in to the program, and I could chat. That did not work, as the address I was given by the recording did not work. I verified three times that I was using exactly what was told to me.

This is the poorest customer service I have ever received.

You purchase a product that does not work, and there is no help to get it corrected. I would imagine if I could have gotten the product, it would be just as bad as the customer service.

Malwarebytes could have a real person answer their phone. AI is not the answer to help customers.

I'm locked out of my email service because of the high security of Malwarebytes. No one answers the phone. I can only get AI assistance that ends up in a loop. I'm going to lose money on the purchase because I will have to get a professional to disable Malwarebytes software to get into my business email.

I'm using Windows 11 and Microsoft Internet. It's impossible to get any help directly from the Malwarebytes company.

It is a deliberate choice to avoid phone contact. I cannot remove identity theft protection without a phone call. This is absurd.

Can't get through to the company. Chatbot not responding.

Tried calling and no option to speak with a rep.

Can't reverse charge through the app. Totally unacceptable!

I am unable to email the support team with information that solved the problem before. They want to pass me off to their 'chat' team who want me to provide information that has little to nothing to do with my situation.

Malwarebytes customer service [pardon my French] 'sucks.' The bottom line must be that I have a permanent account which was prepaid to their predecessor and transferred to them. Now they are making no money from me.

Purchased VPN but unable to activate due to Malwarebytes screwed up system. Unable to reset password per their instructions.

The link states that the URL doesn't exist.

Chat box just kicks you back to same screen. Wish we had never installed Malwarebytes.

Malwarebytes could make it easier to connect directly with their customer service! I have tried multiple times to de-activate my account.

I was surprised by the quick attention provided by your company. and I might add, very pleas

ed as well.

MalwareBytes contacted me by email within about 4 hours . Then by using their automated chat agreed to cancel my account, and refund the charge to my credit card , less 10% service charge.

At least they agreed to settle with results available within 4 to 7 business days,

I thank you for your assistance in this matter, and I will surely recommnd your web-site to any of my friends who could use your services.

Thank you again,

Greg Hester

Cannot get in touch with customer service by phone or chat. I tried many times.

No one gets back to me. And now I have to write a hundred words to even submit this.

Unbelievable. I am paying way too much money for this.

Nothing has happened. The app is still active, they are still taking my money. I do not know how to delete the Mother App...

I have been getting charges to my credit card without an explanation. No one is picking up the phone and I am really pissed.

I get charges to my credit card without any explanation.

This is supposed to be a yearly subscription, but I am getting outrageous charges almost on a daily basis. Please have them explain what is going on and call me.

RE: Renewed 2 year subscription with Malwarebytes For Protection

Subject: Continue To Receive Email Warnings "your systems are no longer protected"

Hello,

After renewing 2 year subscription with Malwarebytes continue to receive notices "your systems are no longer protected". This is annoying and unacceptabe. Please assist me in resolving this a.s.a.p.

Thank you for your professional assistance and very valuable time.

Respectfully,

Robert James Lavelle he: lavelle2@***.net

Why should continue to use your product, since I can not speaking some one?

Since you website in not clear as to my my uipgrade options are.limited.

Why should I not move to a diffeent company for my service. the advanages to a live person they can explain this in a miniutes.

However with a poorly written AI, IT DOES NOT HAVE ANSWER.

as a long time customer, this just makes me mad. However seem that bitdender, norton seem to be litlle better prices.

PS who told they would fix in the field is lieing to you.

Chat DOES NOT WORK. EMAILS SENT WITH NO LINK TO RESET PASS.

This company is a rip off.

I can't remove it without accessing the account and they will NOT send link to reset password. Stay AWAY.